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"The right thing isn't always real obvious. Sometimes the right thing for one person is the wrong thing for someone else. So... good luck figuring that out." -Charlie Swan
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Wednesday, March 18, 2009

The joys of Customer Service.

I hung up on my first customer tonight. It's definitely not something I EVER do, or have done, and I put up with ALOT. But tonight was an exception. I refuse to sit on the phone all fake-kindness and politeness when someone is screaming, and I mean SCREAMING, at me what a dumb ass MFer I am...I'm sorry, but I draw the line at that. Look, you piece of crap...it is NOT my fault that you didn't pay your water bill...it is NOT my fault that you have a leak and can't get it fixed...it is NOT my job to sit here and let you degrade me because you're mad at yourself...so I hung up on her. Of course, I let her know, I gave her the chance to calm down; I let her know that if she did not quit screaming and cursing at me that I was going to hang up. When I first started this job, my supervisor and the lady who trained me let me know that I never, NEVER have to take someone cursing or putting me down; I have the right to hang up. So, I did. Ugh, I wish I felt worse about it, but I don't. I'm sorry! I'm too outspoken and too independent to put up with someone putting me down. I've already been there, already done that; sadly, more than once. I'm not doing it again, and especially not from some stranger who is just pissed off at herself for letting her water bill be almost $200 past due! It's not my problem...I just answer the phones....

.beee.

4 comments:

vixen kitten said...

I can't believe how rude people can be! And no, you don't have to take it. You had every right to hang up.

I hope have a better day tomorrow at work.

*hugs*
~vk~

Oh, and thanks for stopping by my blig and your sweet comments!

April Renee said...

Girl I could never do your job! Especially from the stories you tell me! Good grief! There are some crazy people in this world, you definitely did the right thing in hanging up. You shouldn't have to listen to anyone be so rude and cruel to you when you have not done a single thing!

You go girl! Haha, you had every right to hang up on that crazy lady.

Shania said...

Wow, good for you sometimes we have to draw the line somewhere. I just want to thank you for your comments and for being so sweet.Thanks girl.

hugs and kisses
shania

Ashley K said...

Good for you, Brandi! You definitely had a right to hang up--no one deserves to be treated that way. I really don't understand why people have to be so rude, it's absolutely ridiculous.